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Selling on Represent - Frequently asked questions

Creating your designs

  • How can I create designs on Represent?

    You can either upload your existing design or create a new one using our Designer tool. Your artworks can combine images, symbols, and text.

  • What types of images can I use for my design? What are the image requirements?

    You can upload images in SVG, PNG, and JPG format. If you would like to design over the whole printable area, we recommend uploading a high-quality image in either scalable vector format (SVG) or an image with minimum dimensions of 5000 by 5000 pixels at 300 DPI. The maximum supported image size is 15 MB.

  • How do I know my design is good to print?

    There are many factors you should consider before submitting a design for print, including your image’s resolution, color choice, or use of a transparent background. If you’re unsure about your artwork, please contact us and we’ll be happy to advise.

  • Can Represent help out with the design of my product?

    We generally do not provide design services, but if you are a charity or an influencer with substantial social media following, please contact us to discuss the opportunities for collaboration.

Launching a campaign

  • How do I run a campaign? What is the difference between the higher margins and faster shipping setting?

    On Represent, all products are sold in campaigns with two settings: faster shipping or higher margins. In faster shipping mode, orders go to print right after they are placed and normally ship in 2-5 business days. Your design will continue to be offered on the site until you decide otherwise.

    In higher margins mode, your campaign will run for a limited time period, i.e. 2 weeks, and will then end. Next, all orders go into production and will be printed and shipped 14-18 days after the campaign has ended. This process allows us to better allocate production resources and increase your profit margin. Just like the faster shipping option, higher margin campaigns can be relaunched automatically, and your design will continue to be offered on the site.

  • How long can my campaign run?

    Faster shipping campaigns remain on the site until you decide to end them.

    Higher margin campaigns can run in cycles of 1 to 21 days. It’s up to you if you choose to run your campaign only once or repeatedly. You can also set it up to repeat automatically each time it ends. If you would like the orders shipped in time for an event or a holiday, please make sure you allow sufficient time for production and delivery.

  • Can I order samples?

    Yes, you can place an order for yourself without starting a campaign. Simply create your design using our Designer and click on 'order products' in the second step. You only pay production and shipping costs. Pro-Tip: You can also get a bulk discount by ordering more items!

  • Can I combine various products in one campaign, such as adult and youth styles?

    Currently, a campaign can only contain one type of product. You can of course combine various apparel styles in one campaign; however, youth and adult styles need to be offered separately due to different printable areas. The easiest way to create a parallel campaign with the same design is to clone the original one.

  • How much does printing cost? Will it cost more to print more colors?

    The cost of printing is included in the production price of each style. This is always quoted when you’re creating your campaign. We charge rates independent of the color count. A different rate for two-sided prints is also reflected in the production price.

  • How much will I earn? How should I set up pricing for my products?

    It’s completely up to you what prices you set up for your products, as long as the final price is higher than the quoted production price. Everything above this base price will be your profit. It’s good practice to set affordable prices in order to attract buyers.

  • Do I need to set a sales goal for my campaign? What happens if I do not reach my goal?

    Setting a goal for your campaigns is optional. The orders will be printed regardless of your goal being reached and your earnings will not be affected if your goal is not met. Setting a sales goal is especially useful when you’re aiming to collect money for a cause or charity.

Offering

  • What products can I include in my campaigns? What apparel styles and color variants do you offer?

    We offer a wide range of clothing apparel and other products. You can see our complete offering, including all styles and colors, when setting up your campaign in the Designer. Simply click the 'Manage or add more products' button on the right. We are constantly expanding our offering with new products - check in regularly!

  • Where can I find sizing and fabric information?

    Sizing and fabric information is provided in our Designer. To view information on a particular style, click 'Manage or add more products' on the right and look for the small info icon in the top right corner of each product’s selection box. This information is also available to your customers directly on the campaign page.

Fulfillment

  • What printing methods do you use for your apparel?

    We offer high-quality screen printing and direct-to-garment digital printing. We factor in the volume of orders and character of your design to choose the best printing method - in order to ensure the lowest cost, best quality and fastest shipping time for your products. All our prints are made using certified eco-friendly inks.

  • How long does it take to print an order?

    Fulfillment times depend on the campaign setting you choose. Orders in your campaigns set to faster shipping mode usually ship within 5 days. Orders in higher margin campaigns will ship to 14-18 days after your campaign ends.

  • Do you ship internationally?

    Yes, we ship to most countries worldwide. It is currently not possible to ship to a few selected countries due to international shipping regulations.

  • What shipping methods do you use?

    Our orders are shipped using a combination of UPS and local postal services. Packages are shipped by UPS from our warehouse in California, with the final part of each delivery handled by USPS for domestic orders, or national postal services internationally. Customers are provided a UPS tracking number and a local tracking number, if applicable.

  • How long does shipping take? Do you offer expedited shipping?

    Shipping normally takes 2-5 business days for domestic and 5-12 business days for international orders. Shipments to some regions may take up to several weeks to arrive due to customs regulations in the destination country. We currently do not offer expedited shipping.

Customer service

  • Who handles the customer service once my campaign launches?

    Customer service for your buyers is provided by our highly trained in-house support team.

  • What is your return and exchange policy?

    We’re happy to accommodate exchanges for different sizes or colors. Customers cover the cost of return shipping to our office. Represent is happy to cover production and shipping costs for their new items. Customers can also send items they’re dissatisfied with back for a refund. The shipping costs are non-refundable. For both exchanges and refunds, we encourage customers to return their items within 30 days of receipt.

Campaign management

  • Can I edit my campaign after it is launched? Can I add or remove products from my campaign?

    Once your campaign is up and running, you can edit the title, description, and the default design preview. If you want to edit the design, pricing, or add or remove products, you will need to create a new campaign or clone the original campaign. After you make your desired changes, you can launch it for a fresh start.

  • Can I give discounts for the products I created? How do I use promo codes?

    Yes, you can give your customers a discount by creating a promo code link. This will generate a direct URL link to your campaign page, where customers will see discounted prices for all items. The discount can be set up as a fixed amount or as a percentage of the price. Your promotion cannot be higher than your profit margin.

  • Can I edit the URL of my campaign or use it for a new one?

    Each campaign has a unique URL which cannot be edited or re-used in a new campaign.

Stores

  • Can I offer multiple designs in one campaign?

    While each campaign can only have one design, you can create a store which allows you to feature selected campaigns on one page. Your customers can thus view and place orders for your products on one storefront. They can also purchase several products in one order.

Promoting and advertising

  • How do I set up conversion tracking for my campaigns? Where do I input my Facebook pixel?

    You can set up tracking parameters for your campaigns in the advanced settings tab of the Profile section in your Represent dashboard. If you need any help, you can view a tutorial on how to set up your analytics.

  • How do I promote my campaign?

    While most sellers use their social media pages and paid advertising, it’s completely up to you how you decide to promote your campaigns. We do our best to make your campaigns visible on the site, but we cannot actively market your designs. If your campaign has sold at least one item, it will be included in the search results on our website.

  • Can you feature my campaign on your homepage? Why does my campaign not appear in categories on your website?

    We only feature the most popular and best selling campaigns on our homepage and in our categories.

  • I used the search box on your website but my campaign did not appear. What happened?

    Due to the high number of campaigns running on our platform, we currently only list campaigns which have sold at least one item.

  • Can I embed my campaign on my website?

    Yes, you can embed a widget with your campaign or a payment button directly on your website. The embed code can be found in the Advertisement tab of your campaign.

  • Can I contact my buyers? Can I see who placed orders for my products?

    To protect privacy, we cannot disclose customers’ personal information and contact details. We’re sorry for the inconvenience!

Payouts

  • When and how will I receive my earnings?

    You can request a payout of your profits in the Payouts section of your dashboard. Currently, we offer payouts via PayPal.

    Profit from your campaigns will be available for payout 24 hours after your campaign ends (higher-margin campaigns) or 12 hours after an order is placed (faster-shipping campaigns). Once you have made a sale and request a transfer of your earnings, the payout will be processed immediately.

  • Are there any tax or import issues I should be aware of? Do I have to pay taxes on my earnings?

    Depending on your tax domicile, you may be required to pay income taxes on any profit you make from Represent campaigns. It is your responsibility to report your earnings from Represent campaigns as required by law. If you reside in the United States and your total earnings in a given year exceed $600, you will be asked to fill out a W-9 Form before you can continue to receive subsequent payouts. You are not responsible for import or export duties on orders in your Represent campaigns.

Other

  • I cannot access my account. How do I reset my password?

    If you forgot your password but already have an account, simply enter your email address in the Reset Password form. You will receive an email with instructions on how to set a new password within a few minutes.

  • How much does it cost to use Represent?

    Nothing! Using Represent is completely free :) When your buyers make a purchase, their payment covers production costs and shipping for their order. You receive your profit margin from each item based on the sale price you set up when creating your campaign.

  • I’m an international seller – can I still use Represent?

    Yes, you can use Represent from any country in the world. Payouts are available via PayPal, giving you easy and efficient access to your campaign profits from all supported countries.

Intellectual Property

  • What is intellectual property and how does it affect a Represent campaign?

    Intellectual property rights protect individuals from the unauthorized use of original content by others. We do not want your campaign to be jeopardized in any way, so please ensure the material you use for a campaign is your own or that you have documented permission to use material from others.

    Represent does not endorse the use of stolen material, and will immediately take down any campaign that infringes on Intellectual Property rights.

  • What are some examples of protected material?

    You may face infringement charges if you use protected material which includes, but is not limited to: logos, images associated with companies, sports teams, brands, music labels, television shows, and films.

  • How can I protect something I created?

    We suggest filing for Intellectual Property protection, including copyright or trademarks that can protect your material or content.

    For more information, visit the website of the U.S. Patent and Trademark Office.

  • How do I know if my work, designs or content are copyrightable or trademarkable?

    According to the United States Department of Commerce, your Represent campaign designs must be “sufficiently original” to be eligible for copyright, and “sufficiently distinguishable” to be eligible for trademark protection.

    For more information, please visit the website of the U.S. Department of Commerce.

  • If I am inspired by someone else’s design, can I use it?

    You can use someone else’s design if you have documented permission from the owner to use that design. Alternatively, you can create your own design, but it cannot be substantially or misleadingly similar to other copyrighted or trademarked designs.

    Duplicating or copying another design may result in an infringement case against you, the termination of your campaign, and a suspension of your Represent account.

  • How do I report a Trademark infringement?

    Please contact us.

    However, please note Represent is not in a position to adjudicate disputes. In cases of alleged infringement, we may take down campaigns at our discretion and refund all orders in those campaigns.

Other questions

If you have any questions regarding your campaign, please get in touch with our support team by emailing campaigns@represent.com and we will do our best to reply within 24 hours!

Frequently asked questions for buyers

Payment and Cancellation

  • What methods of payment do you accept?

    We accept all major credit and debit cards, including Visa, MasterCard, American Express and Discover. We also accept PayPal.

  • Do you accept PayPal?

    Yes, we accept PayPal.

  • When will my card be charged?

    Your card will be charged right after you make your order.

  • Is my payment secure?

    Yes, it is 100% secure. We work with one of the leading global payment providers – Stripe. Stripe is Level 1 PCI certified (the highest level attainable), and uses the most up-to-date SSL and encryption security techniques to ensure all payments flowing through their platform are protected.

  • Do you accept pre-paid gift cards?

    Yes, we accept pre-paid gift cards from all major banks (Visa, MasterCard, American Express).

  • Your site keeps declining my card, what’s happening?

    Our payment processor communicates directly with your bank and automatically accepts or declines payment. Unfortunately, we cannot override the system. If your card is not accepted, please contact your bank or try using a different credit card.

  • Can I cancel my order?

    Yes, you can do so while the campaign is still running and if your items have not gone into production yet. Please click the link in your confirmation email to visit your personalized tracking page where you can change your order items or click the red button to cancel your order.

    After the campaign finishes, or if your order items have gone into production, we can unfortunately no longer cancel your order, as everything has already been sent to print.

Shipping and Delivery

  • When will I receive my items?

    Items in your order may ship out at different times. If you place an order with items from multiple campaigns, your order may be shipped to you in separate shipments.

    All merchandise is made to order and is usually shipped out 14 to 18 days after the campaign ends. If the campaign is optimized for faster shipping, your items will be printed immediately and shipped within 5 days. The estimated shipping date is always indicated below the green "Add to cart" button on the campaign page. Standard shipping times then apply.

    You can always click the link in your confirmation email to visit your personalized tracking page for more information on the status of your order items.

    Keep in mind that delivery times on international orders may take slightly longer – up to 8 weeks to certain countries depending on customs regulations. Please contact us if your order hasn’t arrived within the estimated delivery time.

  • Where is my order now?

    You can see the exact status of your order on your personal order tracking page. To access it, click on the blue link in your confirmation email. You will be able to see the status of your items in production and also check on the tracking status of items that have already shipped.

  • Do you ship internationally?

    We ship to most countries, all over the world, with the exception of countries where we are prohibited from shipping based on international agreements and UPS restrictions. A list of unsupported countries where we cannot ship can be found here.

  • How much does it cost to ship to my country?

    For orders shipped to the United States, shipping is $4.99 for the first item, plus $1.50 for each subsequent item.

    For international orders, shipping is $11.99 for the first item, plus $4.00 for each subsequent item.

    If your order contains items from multiple campaigns which are shipping separately, shipping costs will be charged for each shipping date shown in your order breakdown. You can always refer to your order tracking page to see which items are shipping together.

  • Can I pay extra for expedited shipping?

    We currently do not offer expedited shipping, but we will make sure you get your order as soon as possible!

  • I need to change my shipping address.

    Yes, you can do so while the campaign is still running and if none of your items have gone into production yet.

    Please click the link in your confirmation email to visit your personalized order tracking page where you can change your shipping address. Please note that your order might be charged again if a different shipping cost applies to the new address. Your old charge will be automatically refunded.

    After the campaign finishes, or after any of your items have gone into production, we can unfortunately no longer make any changes to your order, as everything has already gone into print and is impossible to stop from sending.

  • I’m being asked to pay a customs fee to receive my package, can you help?

    While we cannot be responsible for import taxes charged by your government, please contact us with a scan or photo of the customs receipt showing the charge, and we will get back to you as soon as possible.

  • What happens if the item was "Returned to Sender"?

    If your order has been deemed undeliverable by the post and returned back to us, we will ship it back to you at no additional cost. If you would prefer a refund, we would be happy to refund you in full for the cost of the item(s).

Order Items

  • Can I combine items from different campaigns in my order?

    Yes, you can! On the campaign page, select the style, size and color of the items you would like to order, and click on the green "Add to cart" button to add them to your cart. Feel free to visit other campaigns in our categories. When you are finished shopping, you can proceed to checkout by clicking on the shopping cart icon in the upper right corner of the campaign page, and by clicking on the green "Checkout" button.

    Please note shipping costs will be charged separately for each campaign in your order.

  • I’d like to change my order items. Can I still do this?

    Yes, you can make changes your order while the campaign is still running and if your items have not gone into production yet. Please click the link in your confirmation email to visit your personalized tracking page where you can change the size of your items or remove items from your order.

    If you would like to add another item to your order, we encourage you to create a new order. If you wish to change the style or color, we encourage you to cancel your order and create a new one while the campaign is still running.

    Once your items have gone into production, it is no longer possible to make any changes to your order - we've already started printing it in hopes of getting it to you as soon as possible!

  • I just realized that I ordered the wrong size – can this be fixed?

    Yes! You are able to update your sizing information at any time before the campaign ends, or before your items have gone into production. Just click the blue link in your confirmation email to visit your personalized order tracking page where you can change your details.

  • Do you offer refunds or exchanges?

    We guarantee the quality of all our products. We will provide refunds within 30 days of the campaign end date if a product is damaged or significantly different than what is displayed on the campaign page.

    If available, we are happy to exchange your order if you have received the correct order but are dissatisfied with the size. You will be asked to cover return postage, and we will pay the postage for the replacement item.

    If applicable, any refund for your order will be processed back to your original form of payment for this order.

  • I received the wrong size or color – How can you fix this?

    Please contact us with the exact details of the items you received. Someone from our customer service team will be happy to help!

  • What happens if my item is damaged?

    If you receive a damaged item, we will replace the item, provided we have the inventory, at no additional cost. The damaged item need not be returned to Represent. If we are unable to replace the shirt, we will refund you in full, shipping included.

  • What happens if my item is damaged after washing?

    Represent is not responsible for damage incurred by washing or natural wear and tear. We strongly suggest following the care instructions found on the inside label of the item.

    To best preserve the quality of your Represent apparel, we recommend washing it on a cold cycle, inside out, and without tumble drying. By saving energy and protecting the environment, you can give your garments the longest life possible.

  • What is your return and exchange policy?

    If you have received the correct order but you are unsatisfied with the fit of the item, we would be happy to accommodate an exchange, provided we have the inventory.

    If you have received the correct order but are unsatisfied with the item, the item can be returned for a refund of the item’s cost only. At this time, Represent is not responsible for the cost of return shipping.

    We are happy to provide one exchange (if available) or one return per item per order; in other words, a single item can only be exchanged once.

Designing for Myself

  • Can I order custom merchandise for myself?

    Yes, simply create your design using our Designer and click on "order products" in the second step. You only pay production and shipping costs.

  • When will I receive items I designed and ordered for myself?

    We factor in the volume of orders and character of the products design to choose the best printing method. However, single-sided prints over 10 units are generally screenprinted and shipped out together 14 to 18 days after you place your order.

    Single-sided prints under 10 units are usually printed immediately using our high-quality digital printer and shipped within 6 days.

    The estimated shipping date is always indicated in your confirmation email. Standard shipping times then apply. You can always click the link in your confirmation email to visit your personalized tracking page for more information on the status of your order.

    Keep in mind that delivery times on international orders may take slightly longer – up to 8 weeks to certain countries depending on customs regulations. Please contact us if your order hasn’t arrived within the estimated delivery time.

  • Do you ship to my country?

    We ship to most countries, all over the world, with the exception of countries where we are prohibited from shipping based on international agreements and UPS restrictions. A list of unsupported countries where we cannot ship can be found here.

Create a Campaign

  • Can I create my own campaign on Represent?

    Of course! Represent is a platform for anyone to design and sell custom merchandise without any up-front costs. Head over to the campaign Designer to get started.

Other questions

If you have any questions regarding your order, please get in touch with our support team by emailing orders@represent.com and we will do our best to reply within 24 hours!