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Selling on Represent - Frequently asked questions

Selling Your Products

  • How much does it cost to create a campaign?

    Nothing! It’s completely free. The production and distribution of your product is funded entirely by your buyers’ orders.

  • Who can create a campaign?

    Anyone can! Charities, influencers, celebrities, sports teams, you or I can create a campaign – and keep the profits, or decide to raise the funds for a cause.

  • Where can I find educational materials and videos to get started?

    There are several resources you can use to find information on how to get started with Represent. If you’re looking for feedback on your campaigns, have inquiries about advertising strategies, or just general tips, please join our community of sellers on our Facebook Mastermind group here.

    If you’re looking for a general overview of the platform, check out our Instructional Videos.

  • I’m an international seller – can I still use Represent?

    Yes. In order to receive payouts as an international seller, you can either sign up with Payoneer (an international payout solution) and add this account to the Payouts tab of your dashboard, or link your PayPal account to receive instant payouts.

  • How much money will I make? How much does Represent take?

    You keep all the profits. Represent offers each product at a base cost; the seller decides the actual price of the product and keeps 100% of the gross margin (the difference between the sales price and the unit cost).

  • How is the base cost per unit determined?

    Costs per unit are determined by a number of factors, including your campaign goal as well the number of colors in your design.

  • What types of payment are accepted from buyers? Do you accept PayPal?

    Secure payment is accepted online via PayPal and major debit/credit cards. Checks and Cash are not accepted.

  • What happens if I do not reach my goal?

    Your product will still go into production even if you do not reach your original sales goal.

  • What happens if I surpass my goal?

    Your campaign continues to run even if you’ve surpassed your sales goal. You will continue to make money if you sell past your goal, in fact – your gross margin will be higher. The more units you sell, the lower your cost per unit!

  • How long should my campaign run?

    The duration of the campaign is up to you, but it cannot last longer than 21 days in order to ensure your customers receive their items in a reasonable timeframe. We’ve seen successful campaigns run for 3 days, 7 days, all the way up to 21 days - the choice is yours!

    If you would like an item shipped in time for a major event or holiday, please ensure that your campaign ends at least 21 days before your desired arrival date to ensure that your items are shipped on time.

  • How does relaunching campaigns work?

    When creating your campaign, you can set the campaign to re-run under Advanced Settings. Campaigns set to relaunch "Never" will be one-off campaigns. Campaigns set to relaunch "Immediately after the campaign finishes" will automatically re-run until you switch them off in the Advanced Settings tab of your dashboard.

  • Who handles the customer service once my campaign launches?

    Represent has you covered from start to finish – your customer service is handled entirely by our skilled and professional in-house support team!

  • How long does it take for buyers to receive their merchandise?

    If your campaign is optimized for a higher profit margin, products are sent out 14 to 18 days after the campaign end date. If your campaign is optimized for faster shipping, products are printed and shipped within 6 days after a customer has placed their order. You can choose between these two options as you are setting up your campaign.

    Standard shipping times then apply depending on the buyer’s specific location. For reference purposes, domestic shipping times range from 2 to 7 days, while international deliveries may take from 5 days to 8 weeks to arrive.

    Represent is committed to having the best shipment options and will continually work towards achieving lower delivery times.

  • How should I determine the price of my products?

    The price is completely up to you. We recommend that you set affordable prices in order to attract potential buyers.

  • What types of merchandise can I customize and sell?

    Represent allows you to customize and sell short and long sleeve T-Shirts, hoodies, pullovers, raglans, and tank tops. In most apparel styles, children’s sizes are also available but must be included in a separate campaign. We also offer tote bags. We will offer posters and more merchandise options very soon.

  • How are refunds handled?

    We provide refunds on a case by case basis if a product is damaged or materially different than what is displayed on the campaign page. Refunds will either be deducted from your current campaign profits, or charged to your next campaign.

  • When do I receive the earnings from my campaign, and how?

    You can request payment 7 days after the end of your first campaign. After you have requested your first payout, all the subsequent payouts will be ready after 24 hours after the campaign ends. Your payout will be processed within 5 business days depending on your bank.

    You can set up payment and fill in bank account details on the Payouts tab of the Represent dashboard.

    Alternatively, you can link your PayPal account to receive payouts instantly.

  • What are pending earnings, and when will I receive them?

    Pending earnings are all earnings generated by your campaigns while they are still running. 24 hours after your campaign finishes, pending earnings will become payable earnings. If your campaign is optimized for faster shipping, each order will be credited to your payable earnings shortly after it is created.

    You can request payable earnings from Represent directly to your bank. The time for your payments to be processed varies depending on your bank.

    Alternatively, you can link your PayPal account to receive payouts instantly.

  • My campaign ended and the number of items sold just went down. What happened?

    Buyers may sometimes cancel their orders, or their credit cards may no longer be valid. In either of these cases, the final number of items sold may change.

  • Are there any tax or import issues I should be aware of?

    You are responsible for the income tax on any money made from Represent campaigns. You are not responsible for import or export duties.

  • Do I have to pay taxes on my earnings?

    It is your responsibility to report your earnings from Represent campaigns as required by law.

Ordering for Myself

  • Can I order custom merchandise for myself?

    You can easily order a batch of items for yourself by clicking on the "Start your campaign" button in the top right corner of the Represent homepage.

    After you have created your design in Step 1 of the designer tool, click on "Sell or order products" in the top right corner. Then, in Step 2, you can select "Order for myself" to order a batch of items with your design for yourself.

  • When will I receive my items?

    Single-sided prints over 15 units will be screenprinted to order and are usually shipped out together 14 to 18 days after you place your order.

    Single-sided prints under 15 units will be printed immediately using our high-quality digital printer and shipped within 6 days.

    The estimated shipping date is always indicated in your confirmation email. Standard shipping times then apply. You can always click the link in your confirmation email to visit your personalized tracking page for more information on the status of your order.

    Keep in mind that delivery times on international orders may take slightly longer – up to 8 weeks to certain countries depending on customs regulations. Please contact us if your order hasn’t arrived within the estimated delivery time.

  • Do you ship internationally?

    We ship to most countries, all over the world, with the exception of countries where we are prohibited from shipping based on international agreements and UPS restrictions. A list of unsupported countries where we cannot ship can be found

    here.

Promoting Your Campaign

  • Where are your products printed? Can I choose the type of material?

    All printing takes place in the USA. We offer a variety of standard and premium brands – including Alstyle, Bella Canvas, Next Level, and American Apparel.

    We have a strict social policy ensuring that we only work with producers and suppliers who have fair labor and social responsibility policies.

  • Is it possible to have unique links to different colors or styles in my campaign?

    Yes. Go to your Analytics dashboard and scroll down to the Merchandise section. By clicking on a garment style, you will be redirected to your campaign page with a special URL which will display that garment as the default style.

  • What kind of analytics does Represent provide? Can I set up tracking with Google Analytics using UTM Links?

    Represent has a robust Analytics dashboard that will help you track referral traffic and conversion rates. You can also create links with UTM parameters using the Google URL Builder. The Campaign parameters from your UTM link will be shown on the Represent Analytics dashboard. Keep in mind that UTM tracking may not display results if your traffic volume is too low.

  • What printing process do you use? How do you guarantee the quality of your products?

    We currently offer both screenprinting and high-quality digital printing (direct-to-garment print or DTG). Typically, higher volume campaigns are screenprinted, and we analyse the artwork and volume of the campaign to determine the most appropriate printing method for cost and quality.

    Our manufacturers have over 40 years of experience in the T-Shirt printing business and are audited monthly for quality. They are certified and used by Disney and the NFL for official merchandise.

    All of our apparel is printed with Phthalate lead-free inks made from eco-friendly materials. The colors are blended by hand, and screenprinted with the highest mesh count to ensure top notch quality.

  • How do I market my campaigns?

    There are two different ways to market your campaign. 1) Share your campaign via social media, e-mail lists, or word of mouth, and 2) Advertise your campaign online.

    You can advertise on Facebook by creating ads in our Facebook ad creator - found in the Advertisements section of your Campaigns dashboard. You can also use the Ads manager. Learn more about setting up Conversion tracking and Custom audience pixels on Facebook.

Design

  • Can I modify the campaign design after I have launched it?

    No. However, you can still edit the title, description, and campaign story. If you would like to edit your design, you will have to launch a new campaign.

  • Can Represent help out with the design of my product?

    If you are a charity or influencer with a substantial social media or other following, then we may be able to help further. Please contact us and we will get back to you as soon as possible.

    Alternatively, you can read some of the design tips we have published to help you get started!

  • The campaign creation page isn’t loading on my browser! What should I do?

    Please contact us and tell us more about the issue you are having.

  • Your site isn’t accepting my design. Does it have to be in a specific format?

    We prefer the design in vector SVG format because it will retain its quality when sent to print. While not preferred, high resolution PNG and JPG images will also work. For large prints, designs in 5000 by 5000 pixel resolution at 300 DPI will look the best. The maximum image size is 15 MB. Please contact us if you have any questions about formatting your image.

  • How do I save my design so I can work on it later?

    While working on your campaign in our Designer, you can save your draft campaign by bookmarking the unique URL created at www.represent.com/new for each design so you can work on it at a later time.

  • Can I combine adult, youth and alternate items into the same campaign?

    You can combine adult items in one campaign, but because youth styles and alternate items go through a separate production process, they cannot be combined with adult items. Adult, youth and alternates items must each be run in separate campaigns.

Intellectual Property

  • What is intellectual property and how does it affect a Represent campaign?

    Intellectual property rights protect individuals from the unauthorized use of original content by others. We do not want your campaign to be jeopardized in any way, so please ensure the material you use for a campaign is your own or that you have documented permission to use material from others.

    Represent does not endorse the use of stolen material, and will immediately shut down any campaign that infringes on Intellectual Property rights.

  • What are some examples of protected material?

    You may face infringement charges if you use protected material, including, but not limited to: logos, images associated with companies, sports teams, brands, music labels, television shows, and films.

  • How can I protect something I created?

    We suggest filing for Intellectual Property protection, including copyright or trademarks that can protect your material or content.

    For more information, visit the website of the U.S. Patent and Trademark Office: http://www.uspto.gov/ip/

  • How do I know if my work, designs or content are copyrightable or trademarkable?

    According to the United States Department of Commerce, your Represent campaign designs must be “sufficiently original” to be eligible for copyright, and “sufficiently distinguishable” to be eligible for trademark protection.

    For more information, please visit the website of the U.S. Department of Commerce.

  • If I am inspired by someone else’s design, can I use it?

    You can use someone else’s design if you have documented permission from the owner to use that design. Alternatively, you can create your own design, but it must not be substantially or confusingly similar to other copyrighted or trademarked designs.

    Duplicating or copying another design may result in an infringement case against you, the termination of your campaign, and a suspension of your Represent account.

  • How do I report a Trademark infringement?

    Please contact us.

    Please understand that Represent is not in a position to adjudicate disputes. In cases of an alleged infringement, we may take down campaigns at our discretion and refund all buyers.

Other questions

If you have any questions regarding your campaign, please get in touch with our support team by emailing campaigns@represent.com and we will do our best to reply within 24 hours!

Frequently asked questions for buyers

Payment and Cancellation

  • What methods of payment do you accept?

    We accept all major credit and debit cards, including Visa, MasterCard, American Express and Discover. We also accept PayPal.

  • Do you accept PayPal?

    Yes, we accept PayPal.

  • When will my card be charged?

    Your card will be charged right after you make your order.

  • Is my payment secure?

    Yes, it is 100% secure. We work with one of the leading global payment providers – Stripe. Stripe is Level 1 PCI certified (the highest level attainable), and uses the most up-to-date SSL and encryption security techniques to ensure all payments flowing through their platform are protected.

  • Do you accept pre-paid gift cards?

    Yes, we accept pre-paid gift cards from all major banks (Visa, MasterCard, American Express).

  • Your site keeps declining my card, what’s happening?

    Our payment processor communicates directly with your bank and automatically accepts or declines payment. Unfortunately, we cannot override the system. If your card is not accepted, please contact your bank or try using a different credit card.

  • Can I cancel my order?

    Yes, you can do so while the campaign is still running and if your items have not gone into production yet. Please click the link in your confirmation email to visit your personalized tracking page where you can change your order items or click the red button to cancel your order.

    After the campaign finishes, or if your order items have gone into production, we can unfortunately no longer cancel your order, as everything has already been sent to print.

Shipping and Delivery

  • When will I receive my items?

    Items in your order may ship out at different times. If you place an order with items from multiple campaigns, your order may be shipped to you in separate shipments.

    All merchandise is made to order and is usually shipped out 14 to 18 days after the campaign ends. If the campaign is optimized for faster shipping, your items will be printed immediately and shipped within 5 days. The estimated shipping date is always indicated below the green "Add to cart" button on the campaign page. Standard shipping times then apply.

    You can always click the link in your confirmation email to visit your personalized tracking page for more information on the status of your order items.

    Keep in mind that delivery times on international orders may take slightly longer – up to 8 weeks to certain countries depending on customs regulations. Please contact us if your order hasn’t arrived within the estimated delivery time.

  • Where is my order now?

    You can see the exact status of your order on your personal order tracking page. To access it, click on the blue link in your confirmation email. You will be able to see the status of your items in production and also check on the tracking status of items that have already shipped.

  • Do you ship internationally?

    We ship to most countries, all over the world, with the exception of countries where we are prohibited from shipping based on international agreements and UPS restrictions. A list of unsupported countries where we cannot ship can be found

    here.
  • How much does it cost to ship to my country?

    For orders shipped to the United States, shipping is $4.99 for the first item, plus $1.50 for each subsequent item.

    For international orders, shipping is $11.99 for the first item, plus $4.00 for each subsequent item.

    If your order contains items from multiple campaigns, shipping costs will be charged for each campaign separately. Order items from campaigns that are optimized for faster shipping will be shipped together for one shipping charge.

  • Can I pay extra for expedited shipping?

    We currently do not offer expedited shipping, but we will make sure you get your order as soon as possible!

  • I need to change my shipping address.

    Yes, you can do so while the campaign is still running and if none of your items have gone into production yet.

    Please click the link in your confirmation email to visit your personalized order tracking page where you can change your shipping address. Please note that your order might be charged again if a different shipping cost applies to the new address. Your old charge will be automatically refunded.

    After the campaign finishes, or after any of your items have gone into production, we can unfortunately no longer make any changes to your order, as everything has already gone into print and is impossible to stop from sending.

  • I’m being asked to pay a customs fee to receive my package, can you help?

    While we cannot be responsible for import taxes charged by your government, please contact us with a scan or photo of the customs receipt showing the charge, and we will get back to you as soon as possible.

  • What happens if the item was "Returned to Sender"?

    If your order has been deemed undeliverable by the post and returned back to us, we will ship it back to you at no additional cost. If you would prefer a refund, we would be happy to refund you in full for the cost of the item(s).

Order Items

  • Can I combine items from different campaigns in my order?

    Yes, you can! On the campaign page, select the style, size and color of the items you would like to order, and click on the green "Add to cart" button to add them to your cart. Feel free to visit other campaigns in our categories. When you are finished shopping, you can proceed to checkout by clicking on the shopping cart icon in the upper right corner of the campaign page, and by clicking on the green "Checkout" button.

    Please note shipping costs will be charged separately for each campaign in your order.

  • I’d like to change my order items. Can I still do this?

    Yes, you can do so while the campaign is still running and if your items have not gone into production yet. Please click the link in your confirmation email to visit your personalized tracking page where you can change your order – add or remove different items, change colors and styles.

    After the campaign finishes, or after your items have gone into production, we can unfortunately no longer make any changes to your order, as everything has already gone into print.

  • I just realized that I ordered the wrong size – can this be fixed?

    Yes! You are able to update your sizing information at any time before the campaign ends, or before your items have gone into production. Just click the blue link in your confirmation email to visit your personalized order tracking page where you can change your details.

  • Do you offer refunds or exchanges?

    We guarantee the quality of all our products. We will provide refunds within 30 days of the campaign end date if a product is damaged or significantly different than what is displayed on the campaign page.

    If available, we are happy to exchange your order if you have received the correct order but are dissatisfied with the size. You will be asked to cover return postage, and we will pay the postage for the replacement item.

    If applicable, any refund for your order will be processed back to your original form of payment for this order.

  • I received the wrong size or color – How can you fix this?

    Please contact us with the exact details of the items you received. Someone from our customer service team will be happy to help!

  • What happens if my item is damaged?

    If you receive a damaged item, we will replace the item, provided we have the inventory, at no additional cost. The damaged item need not be returned to Represent. If we are unable to replace the shirt, we will refund you in full, shipping included.

  • What happens if my item is damaged after washing?

    Represent is not responsible for damage incurred by washing or natural wear and tear. We strongly suggest following the care instructions found on the inside label of the item.

    To best preserve the quality of your Represent apparel, we recommend washing it on a cold cycle, inside out, and without tumble drying. By saving energy and protecting the environment, you can give your garments the longest life possible.

  • What is your return and exchange policy?

    If you have received the correct order but you are unsatisfied with the fit of the item, we would be happy to accommodate an exchange, provided we have the inventory.

    If you have received the correct order but are unsatisfied with the item, the item can be returned for a refund of the item’s cost only. At this time, Represent is not responsible for the cost of return shipping.

    We are happy to provide one exchange (if available) or one return per item per order; in other words, a single item can only be exchanged once.

Designing for Myself

  • Can I order custom merchandise for myself?

    You can easily order a batch of items for yourself by clicking on the "Start your campaign" button in the top right corner of the Represent homepage.

    After you have created your design in Step 1 of the designer tool, click on "Sell or order products" in the top right corner. Then, in Step 2, you can select "Order for myself" to order a batch of items with your design for yourself.

  • When will I receive my items?

    Single-sided prints over 15 units will be screenprinted to order and are usually shipped out together 14 to 18 days after you place your order.

    Single-sided prints under 15 units will be printed immediately using our high-quality digital printer and shipped within 6 days.

    The estimated shipping date is always indicated in your confirmation email. Standard shipping times then apply. You can always click the link in your confirmation email to visit your personalized tracking page for more information on the status of your order.

    Keep in mind that delivery times on international orders may take slightly longer – up to 8 weeks to certain countries depending on customs regulations. Please contact us if your order hasn’t arrived within the estimated delivery time.

  • Do you ship to my country?

    We ship to most countries, all over the world, with the exception of countries where are prohibited from shipping based on international agreements and UPS restrictions. A list of unsupported countries where we cannot ship can be found

    here.

Create a Campaign

  • Can I create my own campaign on Represent?

    Of course! Represent is a platform for anyone to design and sell custom merchandise without any up-front costs. Head over to the campaign designer to get started.

Other questions

If you have any questions regarding your order, please get in touch with our support team by emailing orders@represent.com and we will do our best to reply within 24 hours!